Proven across OEM dealer networks
- 40–65% reduction in MTTR
- Increased remote resolution across the network
- Standardized service execution across dealers
Trusted across the OEM ecosystem
Supporting OEMs and their dealer networks
Elevāt works with leading OEMs and technology partners to improve service execution across complex equipment networks.
Built to integrate with the systems and partners already driving your operations.
Service execution breaks down across the network
Service execution is inconsistent across most OEM dealer networks.
OEMs don't struggle because they lack tools, they struggle because service is fragmented across the network.
Limited visibility at dispatch
Technicians are dispatched without full machine context.
Variable repair execution
Diagnostics vary by dealer, leading to rework and repeat visits.
No structured support model
Escalations lack structured context, slowing resolution.
From reactive service to controlled service execution
Fixing service requires more than better tools. It requires a different system.
Elevāt introduces a structured execution model across machines, dealers, and OEM teams.
Fragmented across dealers. Reactive at every stage.
- Reactive dispatch
- Repeat truck rolls
- Inconsistent diagnostics
- Overloaded support teams
Structured across the network. Controlled at every stage.
- Root cause and parts defined before dispatch
- Standardized repair workflows
- Complete case context for escalation
- Data-driven parts and warranty decisions
One system across every stage of service
Elevāt standardizes how service is diagnosed, executed, and improved across the network.
Service is not a single event. It is a coordinated system across machines, dealers, and OEM teams.
Before Service
- Full machine context before deployment
- Fewer unnecessary truck rolls
During Service
- AI-diagnostics inside technician workflow
- Higher first-time fix rates
After Service
- Structured service data feeds back to OEM
- Faster root cause analysis
How service moves across the OEM ecosystem
From alert to resolution, service performance depends on how information moves between machines, technicians, dealers, and OEM teams.
Issue Detected
Machine data, faults, or alerts surface service risk.
Monitoring
Dealer Triage
The dealer reviews machine context and prepares the response.
In Review
Technician Action
Guided diagnostics support faster troubleshooting and repair.
In Progress
Resolution Logged
Service outcomes and actions are captured in a structured way.
Resolved
OEM Insight
Patterns feed back into warranty, engineering, and service strategy.
Insight Ready
This is how service becomes a coordinated operation instead of a disconnected event.
Where does service break down across your network?
Most OEMs lack visibility into how service is actually executed across dealers. That makes it difficult to identify delays, inefficiencies, and repeat failures.
- Where diagnostics break down
- Where repeat visits occur
- Where service execution is inconsistent
Identify where service breaks down and take control across your network
Get a structured view of how service is diagnosed, executed, and resolved across your dealer network.
What you get from the Service Assessment
- Breakdown of service execution gaps across your network
- Visibility into diagnostic inefficiencies and repeat visits
- Estimated impact on downtime, labor, and service cost
- Clear next steps to improve execution
- Inconsistent triage process
- Incomplete dispatch context
- Escalation workflow delays
- Higher MTTR
- Increased repeat visits
- Downtime cost exposure
Proven impact across OEM dealer networks
This is not theoretical. It is already deployed across OEM networks.
- Diagnosis shifted from manual search to structured execution
- Repeat visits reduced
- Remote resolution increased
See how service execution performs across your network
Identify where delays, repeat visits, and inconsistencies are driving downtime.
Insights from OEM leaders and ecosystem partners
Perspectives from OEM leadership, technology partners, and field stakeholders shaping how service performance is delivered across the ecosystem.
“The momentum in our CRANES+50 strategy and customer support operations shows how essential it has become to customers around the world. We’re building a service ecosystem that will support customers for decades. And our strategic growth has allowed us to reinvest heavily in people, facilities, and technology, all of which directly benefit crane owners.”
“OEMs are increasingly looking for complete, future-ready solutions that bridge hydraulics, electronics, and advanced data services. This collaboration brings together complementary strengths and an integrated solution that will support equipment manufacturers in achieving higher reliability and service value.”
“Working with companies like Elevāt allows Cummins to meet customers where they are and makes it easier to get advice remotely 24 hours a day, 7 days a week.”
“The customized portal Elevāt provided gives our customers a single application that rolls in engine diagnostics directly from Cummins.”
“The synergies within this collaboration resulted in an advanced asset and data management platform that couldn't have been achieved without every partner's contribution.”
What makes this possible
Each capability is designed to improve how service is executed, not just monitored.
These capabilities work together to control how service is executed across the network.
Remote Diagnostics
Resolve issues remotely before dispatch.
Service & Maintenance
Standardize service execution across machines.
Machine Data & Connectivity
Create a single view of machine and service data.
AI Technician Assistant
Turn machine data into guided repair workflows.
Built for the people responsible for uptime
From OEM leadership to technicians in the field, service execution is a shared responsibility.
OEMs
- Visibility across service execution
- Reduced warranty exposure
- Product feedback loops
Dealers
- Faster diagnostics
- Fewer repeat visits
- Improved service throughput
Service Technicians
- Clear diagnostics before arrival
- Guided repair workflows
- Less time troubleshooting
Operators / Fleet Managers
- Better uptime visibility
- Faster issue resolution
- Reduced operational disruption
Understand the cost of service breakdown across your network
Estimate how delays, repeat visits, and inefficient diagnostics impact uptime, labor, and overall service cost.
These costs are driven by delays, repeat visits, and inconsistent diagnostics.
Downtime is not abstract. It is measurable in real dollars.
Not ready for a full assessment?
Start by understanding the financial impact of service inefficiencies.
Built for the OEM ecosystem,
not just the machine
Machines, dealers, and OEM systems operate as one coordinated layer.
Most platforms stop at machine data. Elevāt connects the full service operation.
This is how service becomes a controlled, scalable operation.
Identify where service breaks down and standardize execution across your network
See where service breaks down and how to fix it.